REFUND POLICY.

Our refund policy has been devised to define the situations under which CHL will provide a refund, the procedure for claiming a refund and the responsibility of CHL in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

  • At CHL we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.

  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at accounting@thecreateherlife.com for a final dialogue prior to requesting a refund.

  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

At CHL every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website

Web / Graphic design

Delivery Time

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.

  • Partial refund 5%: If there is a failure to deliver as per our delivery policy after the approval of the initial design style.

  • No refunds: If there is a major change in project scope (such as platform change, 40% of graphics changed etc) or project has been completed and uploaded on the server.

Logo design / brochure design

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved.

  • Partial refund 5%: If there is a failure to deliver as per our delivery policy after the approval of the initial design style.

  • No refunds: If the project has been completed and uploaded on the server.

Web programming

  • Full refund: If the project has not been initiated.

  • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.

  • Partial refund 5% will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement.